Cancellation & Refund Policy
Last updated: September 2, 2026 • Effective date: September 2, 2026
Overview
At Restrobite, we strive to provide transparent, fair, and straightforward billing practices for restaurants, cafes, and multi-outlet food businesses. Here is how our policy works at a glance:
Self-serve one-click cancellation from your restaurant dashboard with zero penalties.
No credit card required to start. Full feature access with zero financial commitment.
100% full refund on duplicate payments or billing system discrepancies.
Subscription Cancellation
Restaurant owners may cancel their paid subscription tier at any time directly through the platform:
- Effective Date: Cancellations take effect at the conclusion of your current prepaid billing cycle (whether monthly or annual).
- Continued Operational Access: Your POS billing terminals, kitchen display screens, and manager portal remain fully operational until the end of the paid period.
- No Hidden Cancellation Penalties: There are no termination fees or early cancellation penalties.
- No Subsequent Charges: Once cancelled, your payment method will not be charged on the next recurring renewal date.
Refund Eligibility
We review refund requests based on clear eligibility criteria:
✓ Situations That Qualify for a Refund
- Duplicate Billing: If your card or UPI account was charged twice for the same billing period due to gateway or network errors.
- Billing Discrepancies: System overcharges differing from the agreed plan rate shown on your active tier.
- Annual Plan 7-Day Guarantee: If you purchase an annual plan and determine within seven (7) calendar days of activation that Restrobite does not meet your restaurant workflow needs.
- Prolonged Unresolved Platform Outage: Severe platform unavailability caused solely by Restrobite servers exceeding our SLA thresholds.
✕ Situations That Do Not Qualify for a Refund
- Partial-month usage or early termination in the middle of an active monthly billing cycle.
- Inactivity, low order volume, or failure to log in to your restaurant POS during a paid period.
- Third-party hardware failure (e.g., damaged local thermal receipt printers, faulty local Wi-Fi router, incompatible tablet OS).
- Failure to cancel an unwanted recurring plan before the auto-renewal date outside the designated guarantee window.
Free Trial Cancellation
Restrobite offers a 14-day fully featured free trial to allow you to configure menus, connect test thermal printers, and experience offline POS billing:
- No Automatic Upfront Charge: We do not require credit card details to start a standard 14-day trial. You will never be charged unexpectedly upon trial signup.
- Trial Expiry: At the conclusion of 14 days, your account will transition to read-only status unless you choose to activate a paid subscription plan.
- Data Preservation: Your configured menu catalogs, table layouts, and inventory lists are preserved for 30 days after trial expiry to allow seamless upgrade at your convenience.
Non-Refundable Items
The following fees and services are strictly non-refundable:
- Partial-Month Subscriptions: Unused days remaining on a monthly subscription cycle following a cancellation request.
- Custom Setup & Menu Digitization Services: Any one-off custom engineering, data entry, or onsite hardware installation services once successfully rendered.
- Physical Hardware Devices: Third-party thermal printers, cash drawers, or barcode scanners purchased through hardware partners are subject to the respective manufacturer warranty and return policies.
How to Request a Cancellation or Refund
You can manage cancellations and request refunds through either of the following channels:
- Log in to your Restrobite POS Manager account.
- Navigate to Settings → Billing & Subscription.
- Click Cancel Plan and follow the confirmation prompts.
Send an email to billing@restrobite.in from your registered owner email address including:
- Restaurant Name & Outlet Branch
- Invoice Number / Transaction Reference
- Reason for Refund or Cancellation Request
Processing Time
Once a refund request is submitted, our billing verification team follows a structured turnaround timeline:
Contact for Billing Support
If you have questions regarding an invoice, subscription renewal, GST input credit, or an ongoing refund request, please get in touch with our billing team:
Restrobite Technologies Private Limited
Finance & Merchant Billing Services Division • Gurugram, Haryana, India